About Us
The essence of Panacea is being able to tell each and every client that we will place "the right person every time" and in doing so we will put "the sunshine in your day".
Our mission reminds us that :
Panacea Healthcare provides innovative customer focused solutions, using skilled people with a positive attitude to enhance partnerships.
And each day we seek to achieve this by:-
- listening to our clients and their families and whanau, identifying their needs, values and beliefs and responding in a reliable manner.
- providing a supportive working environment for our staff which promotes innovation and teamwork and values individual performance and achievements.
- contributing to the wellbeing of society by promoting an environment that nurtures community development among service users, families, staff and the wider community.
and
- acknowledging the Treaty of Waitangi so that we can provide culturally acceptable services and promote the use of our services by Maori
Our clients drive and inspire us in everything we do.
We live by our Core Values which are that we are:-
- Reliable - we do what we promise
- Ethical - we do what is right
- Remarkable - we delight our clients
- Respectful - we recognise, acknowledge and value individuals
Management and staff alike know that our values must be integral to our everyday activities. Our values serve as the foundation and guiding principles by which Panacea conducts business and serves its clients.
Our vision for Panacea is that it must have:-
- Vibrant, positive and active relationships with clients and client representatives,
- Ingrained and improving quality management procedures in order to ensure that client needs are consistently met,
- Strong staff promotion, performance, appraisals, recruitment and remuneration policies
- A company structure which supports clearly defined roles and responsibilities
and
- technology which ensures that we are able to meet recommended best practice in regards to privacy, security and data management.
Panacea Healthcare was established in 1977 as Auckland Nursing Bureau. Today, it is a leading professional healthcare service provider to clients in both the private and public sectors.
Panacea is a Greek word meaning 'the universal remedy' or 'the cure of all ills'. With over 30 years experience specialising in home care for the injured, elderly, sick and disabled in the Auckland, Waikato and Bay of Plenty regions, Panacea Healthcare truly lives up to its name.
Our growth and reputation can be attributed to our vision, our community focus, and our emphasis on providing quality service.
In 1998 we achieved ISO certification. In 2005 we attained certification to the Home and Community Sector Standards. Our Managing Director is actively involved in local and national industry and community representation.
We currently employ over 400 active field staff ranging from support workers though to registered nurses. We come from a broad range of ethnic backgrounds, languages and cultures with a wide range of skills and expertise.
We work hard to match the right people to the client and the situation. We adhere to strict recruitment and selection procedures. At least two verbal referee reports are conducted on each applicant. Police checks are a standard part of the recruitment process. We conduct structured interviewing to assess the skills, experience and attitude of the candidates.
We have established a training programmes that has been audited and has met the New Zealand Home and Community Support Sector Standards.
We give staff continuous feedback of their performance and regularly reassess their skills. We request and welcome written feedback from clients to assess the quality of care being provided and to identify issues of service delivery.
Trish Neal - Managing Director
Trish is the founder and managing director of Panacea Healthcare and has responsibility for all customer focussed activities.
Jan Hilder - Executive Director
Jan is responsible for internal administration, accounting and information technology.
Bridget Gordon - Auckland Regional Manager
Bridget is responsible for the management of the Auckland Region
Joanne Southwick - Waikato Regional Manager
Jo is responsible for the management of the Waikato and Bay of Plenty.
Carol Ennis - Staff Development Manager
Carol is responsible for career development and training programmes.
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